Legal
Refund Policy
When you can get your money back, how long it takes, and the one exception French law carves out for digital content.
Last updated: 14 May 2026 · Version 1.0
The short version
- Individual buyers have a 14-day right of withdrawal under French law — full refund, no reason needed — unless you ticked "give me immediate access" at checkout (then the right ends the moment you first view course content).
- Refunds are processed within 14 days of your request, via the original payment method, at no extra cost.
- Enterprise and Qualiopi-funded refunds are governed by the signed convention de formation, not by this consumer policy.
- Email support@win2linux.org with the subject "Refund" or "Rétractation" to start.
Individual buyers (consumers)
If you purchased the course for personal use (not on behalf of a business), French consumer law (Code de la consommation, Article L221-18) gives you 14 calendar days from the date of purchase to withdraw from the contract without giving any reason. We process the full refund within 14 days of receiving your request.
This withdrawal right does not require you to justify your decision and you don't owe any cancellation fee. The 14 days count from the day after your purchase confirmation email.
The digital-content exception — Art. L221-28 13°
French law carves out an important exception for digital content delivered immediately:
At checkout you have two options:
| Choice | What it means | 14-day window? |
|---|---|---|
| Immediate access (default) | Course unlocks right after payment. You waive the 14-day right. | No — ends on first content view |
| Deferred access (keep the withdrawal right) | Course stays locked for 14 days. During that window, full refund on request. | Yes — full 14 days, then content unlocks automatically |
If you didn't see the choice at checkout, or aren't sure which one you picked, email us at support@win2linux.org. We'd rather err on your side than fight over technicalities.
How to request a refund
Send a clear request to support@win2linux.org with:
- Subject line: "Refund" or "Rétractation"
- The email address you used at purchase
- The date of purchase (approximate is fine — we look it up)
- Optional: the reason — useful for us, but you don't have to give one
You can use any clear wording, written communication. A withdrawal-form template is available on request if you prefer a fill-in-the-blank version.
Processing time and method
We acknowledge your request within 48 hours on a working day. The full refund is processed within 14 days of receipt of your request — usually much sooner.
Refunds go back to the original payment method (the card you used at Stripe checkout). You don't pay any fee on the refund. The money typically appears on your statement within 5–10 working days of our processing it, depending on your bank.
Enterprise and B2B contracts
The 14-day right of withdrawal does not apply to professional buyers (Code de la consommation Art. L221-3). For enterprise / B2B / multi-seat purchases, refund terms are set in the signed convention de formation between win2linux and the customer organisation. Those signed terms prevail over this page.
Where the convention is silent, we apply the following defaults:
- Pre-delivery: if the cohort hasn't started, full refund minus a 10% administrative fee.
- During delivery: pro-rata refund based on the number of unstarted seats; started seats are not refundable.
- After delivery: no refund except in case of a documented and material breach by win2linux.
Qualiopi / OPCO-funded enrolments
If your training is funded by an OPCO, by France Travail, or by another public training fund, the funding body's rules on cancellation and refund apply alongside the convention de formation. In practice this means:
- If the OPCO has not yet paid us for the seat, cancellation is at no cost.
- If the OPCO has paid and the learner has started, the OPCO's subrogation de paiement rules apply — we cannot refund a seat that was funded by a third party without that party's instruction.
- For dropout / non-completion cases, the OPCO's reimbursement terms apply (typically reimbursement only for completed seats).
Email support@win2linux.org for any Qualiopi / OPCO refund question and we'll work it out with your funder.
Chargebacks and disputes
Before raising a chargeback with your bank or card issuer, please email us — it's nearly always faster for both of us to resolve directly. Chargebacks typically take 30–90 days to settle and your account is suspended for the duration of the dispute.
If you've already raised a chargeback, your access is automatically suspended until the dispute resolves. If the chargeback is found in our favour, your access stays revoked. If found in your favour, you keep the refund and we accept the outcome.
What we cannot refund
In honesty: very little. The only situations where a refund is not available:
- You exercised the immediate-access waiver at checkout AND have already viewed course content AND are outside the 14-day individual window described above. (We may still offer a partial goodwill refund — ask.)
- Your purchase is a B2B / enterprise contract that has been delivered in full per the convention.
- The course was provided to you via a redeem code from a third party (your employer, an OPCO) — in that case, refunds are between the third party and us, not between us and you. Ask your employer / funder.
Contact
Refund queries, withdrawal requests, anything else — email support@win2linux.org. We acknowledge within 48 hours on a working day. We don't run a phone line; email is the only reliable channel and gives both of us a written record.
This Refund Policy was drafted as a starting point for a small EU-based training organisation. It is not legal advice. Before going live for any high-volume B2B or Qualiopi / OPCO-funded enrolment, have a French specialist lawyer review it alongside the matching convention de formation template.